Fraud Operations Associate II

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Navient

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Finance • Education • Fintech

Navient is a company providing technology-enabled education finance and business processing solutions. They offer services such as student loan servicing and refinancing, education financing, scholarships, and various financial solutions aimed at simplifying financial lives and helping individuals save time and money. Navient's portfolio includes business processing solutions like customer care, transportation asset recovery, and payment processing. The company's efforts are focused on solving financial challenges with a commitment to social responsibility and a performance-driven culture.

5001 - 10000 employees

Founded 2014

💸 Finance

📚 Education

💳 Fintech

📋 Description

• Review and verify loan application information • Conduct detailed investigations into flagged applications • Analyze application data and supporting documentation • Perform root-cause analysis on flagged cases • Document findings thoroughly • Use investigative tools to verify customer information • Cross-reference customer-provided data with public records • Assess risk levels based on patterns and historical data • Identify and escalate fraud patterns • Monitor trends in fraudulent activity • Collaborate with data analytics teams • Provide actionable recommendations • Draft escalation summaries • Prepare clear, concise reports • Communicate effectively with cross-functional teams • Provide peer mentoring and assist with QA feedback

🎯 Requirements

• Some College • 1–3 years of fraud operations or risk investigation experience • Proven track record of accurate fraud casework • Strong communication • Comfort using data and reporting tools • Previous exposure to personal loan or credit products • Experience with documentation review and fraud trend monitoring • Familiarity with tools such as Alloy, SentiLink, Socure • Experience mentoring peers or providing informal guidance • Familiarity with fraud regulations and red flags

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities