Customer Support Team Lead, Greek-Speaking

5 hours ago

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Neo Group

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Enterprise • HR Tech

Neo Group is an employee-focused company that prioritizes the growth and wellbeing of its team, cultivating a dynamic and inspiring work environment across the globe. With a diverse workforce of over 1,000 employees from 40 nationalities, Neo Group emphasizes creating a healthy workplace and celebrates festive occasions to foster a sense of community. The company is committed to nurturing talent and skills globally, ensuring a rewarding career adventure for its staff.

501 - 1000 employees

🏢 Enterprise

👥 HR Tech

📋 Description

• Join the excitement with Neo Group, recruiting on behalf of our valued partner! This is your chance to shake things up in the iGaming scene. Our partner isn’t just expanding; they’re revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? It's talented individuals like you. Be part of this journey as we work together to redefine gaming on a global scale. • We're on the lookout for a vibrant and enthusiastic Greek Speaking Customer Support Lead on behalf of our partners. If you're passionate about customer service, fluent in English, and ready to make a significant impact, this is the perfect role for you! • **Main task is **to manage Greek -speaking team members and control & improve the quality of conversations with the customers via the mail channels (chat + email + call) • **Your Role:**** 🌟 Lead and mentor a team of customer support representatives, fostering a positive and high-performance culture. • 📞 Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses. • 📝 Maintain detailed records of customer interactions and issues, ensuring follow-up and resolution. • 🔍 Identify trends and areas for improvement in customer service processes. • 🎯 Collaborate with other departments to ensure a seamless customer experience. • 🌐 Assist in the development and implementation of customer support strategies.

🎯 Requirements

• - Proven experience in Customer Support, Service, or Call Center environments. • - Solid grasp of essential customer support metrics such as CSAT, SLA, FRT + NRT, HT, and NPS. • - Proficient with tools like Intercom, Slack, and Google Workspace. • - Outstanding written and verbal communication skills in English. • - Comprehensive understanding of customer service operations, including ticketing systems, live chat, email, and phone support. • - Analytical approach with the capability to analyze customer service performance metrics and drive enhancements. • - Strong problem-solving abilities, with a knack for managing escalations in a professional manner. • - Exceptional communication and interpersonal skills, fluent in English (knowing additional languages is a bonus). • **Preferred Qualifications (not mandatory):** • - Experience collaborating with global teams across various time zones.

🏖️ Benefits

• - Remote work opportunity. • - Flexible working schedule. • - Salary and bonuses based on your performance. • - Learning opportunities. • - Career growth prospects.