With hundreds of promotional product companies in the market, it's difficult to choose one to trust. Since 2006, our focus has been providing our best price, quality, and service in the industry. Thanks to our amazing customers and our dedication to providing high quality products, we have developed into one of America's fastest growing promotional products manufacturers.

Our passion has led us to improve traditional manufacturing methods by using the latest technology and equipment. This journey has helped us modernize our techniques and reach a global community. In addition to our exceptionally talented staff, we have dedicated over 150,000 Sqft of space towards making the highest quality promotional items.

We take pride in processing all of our products in house. Knowing our products leave a lasting impression, each team member works diligently to make sure each order is made to provide the utmost satisfaction for our customers. Thanks to our relationship with other top manufacturers like Bic™, we look forward to expanding our product line further.

With over 1 billion promotional products sold across the globe, our experience is unmatched. The sum of our effort can be seen in our low prices, quality products, and fast turnaround.

Netbrands Media Corp | Imprint.com

Business Operations & Strategy

• Fraud Strategy Manager is a key member of the Risk team.
• Reports to the Director of Fraud Strategy and Operations.
• Proactively communicates with various stakeholders and assesses existing fraud risk.
• Analyzes data and problem solves with the end goal of detecting trends and challenging the business.
• Continually assesses the emerging fraud threats and proactively deploys controls.
• Performs statistical analysis to implement 1st party and 3rd party fraud prevention strategies.
• Works with cross-functional business partners to implement strategies, track performance, and continuously improve the process and outcomes.

Fraud Strategy Manager

Customer Success & Support

• answering phone calls and emails from customers and working to resolve issues such as sign-
• up inquiries, rewards questions, payments, account management and troubleshooting
• building customer loyalty through effective communication, adapting style when needed to serve different customer profiles
• researching customer inquiries using appropriate tools
• providing compassionate, timely resolution to customer inquiries while maintaining a positive and friendly demeanor
• serving as brand ambassador for Imprint and partner brands to ensure customer connection and loyalty

Customer Support Agent

Risk & Compliance

• The Credit Risk Manager is responsible for performing analytics to assess the impact of credit strategy changes, as well as proposing changes to credit strategy that drive profitable growth.
• This role is critical in ensuring Imprint maintains a healthy loan book, while balancing a great customer and merchant experience.
• Our credit strategy is Imprint's competitive advantage and drives value to our merchant partners.
• You will be working with a team of experts who want to change payments and who embody Imprint's Values.
• The day-to-day perform statistical analysis to assess the impact of changes in credit strategy in a rapidly evolving environment across the credit lifecycle, including underwriting and customer management.
• Proactively and effectively communicate with various stakeholders, discussing the root cause of trends, assessing their impact, and proposing solutions and the potential optimization of strategies.
• Ensure metrics and strategies align with business objectives as well as the current credit environment and potential emerging risks (e.g., macroenvironment).
• Ensure adequate controls, monitoring and testing programs are in place to assess the implementation of strategies, as well as the loan book overall.
• Support wider business objectives by providing analytical expertise on new products and merchant partners and collaborating closely with other teams where relevant.
• Driving a robust risk strategy sits at the heart of Imprint's branded credit card platform and enables the delivery of credit losses in line with our risk appetite while providing an outstanding experience to customers.
• Our credit strategy is Imprint's

Credit Risk Manager

Content Marketing

• Work with product, engineering, and business teams closely to translate and localize content from the United States - English to United States Spanish
• Collaborate with partner teams to develop and implement a localization process for existing and new content
• Provide insights on our content management and translation strategy that are data-driven as well as qualitative
• We're looking for folks with Written and spoken fluency in English and Spanish, as used in the United States Spanish translator certification (ATA)
• Exceptional translation ability with 2+ years of experience producing content that adheres to brand and style guides
• Ability to produce copy fluently in different voices for different platforms and audiences
• A collaborative, thoughtful, and detail-oriented approach to their work
• A willingness to work in a fast-paced startup environment, and manage their own work without detailed supervision
• To give and receive constructive feedback with tact and grace

Part-time Content Translator, Spanish

• Work with a team of Customer Support Agents to resolve customer inquiries via phone call, chat or email
• Lead and inspire a team of Customer Support Agents by working directly with them
• Handle challenging customer escalations directly when needed
• Review and manage real time schedule coverage, adjusting assignments when needed to ensure service level agreements are met by the Customer Support team
• Conduct regular one on one meetings with all assigned Agents to review quality and productivity metrics and update development plans
• Track and report team results to internal stakeholders on regular cadence
• Collaborate with cross-functional team to share emerging trends and to ensure appropriate processes are in place to quickly resolve issues
• Participate in quality and coaching calibration sessions
• Conduct semi-annual performance reviews with all assigned Agents and provide feedback, coaching and mentorship to drive continuous improvement
• Conduct semi-annual performance reviews with

Remote Job Openings at Netbrands Media Corp | Imprint.com

Netbrands Media Corp | Imprint.com

Fraud Strategy Manager

Netbrands Media Corp | Imprint.com

Customer Support Agent

Netbrands Media Corp | Imprint.com

Credit Risk Manager

Netbrands Media Corp | Imprint.com

Part-time Content Translator, Spanish

Netbrands Media Corp | Imprint.com

Customer Support Team Lead

Netbrands Media Corp | Imprint.com