Healthcare Customer Service Representative

5 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $17 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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NeueHealth

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Healthcare Insurance • Finance • Wellness

NeueHealth is a healthcare company focused on providing accessible, affordable, and high-quality care to all health consumers. Formerly known as Bright Health, it operates through two primary segments: NeueCare, which delivers comprehensive healthcare services via owned and affiliated clinics, and NeueSolutions, which supports independent providers in performance-based care arrangements. With a strong emphasis on understanding patient needs, NeueHealth aims to align the interests of health consumers, providers, and payors to enhance healthcare experiences and outcomes.

1001 - 5000 employees

⚕️ Healthcare Insurance

💸 Finance

🧘 Wellness

📋 Description

• Answers incoming calls from providers and members. Provides eligibility, claims and authorization status. • Retrieves voice mails and responds. • Collaborates with internal and external partners to resolve issues from providers or members as they relate to claims payment, authorization and eligibility inquiries. • Creates, tracks and completes Customer Service Incidents to internal departments to resolve caller issues. • Participates in the discovery and resolution of root cause for recurring issues. • Ensures that all customer needs and problems are properly communicated and managed in a way that maintains great customer relationships. • Uses customer service best practices to ensure a positive customer experience. • Meets daily, weekly, monthly metrics as written. • Other duties and responsibilities as assigned.

🎯 Requirements

• High School diploma or GED required. • One (1) to three (3) years in the Health Insurance Industry preferred. • One (1) to three (3) years of customer service experience required. • Claims payor experience preferred, but not required.

🏖️ Benefits

• health benefits • life and disability benefits • 401(k) savings plan with match • Paid Time Off • paid holidays