Senior Help Desk Engineer

Job not on LinkedIn

16 hours ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $65k / year

⏰ Full Time

🟠 Senior

💻 IT Support

Apply Now

Receive Emails with Similar Jobs

New Charter Technologies

WebsiteLinkedInAll Job Openings

IT Managed Services • Cybersecurity • Healthcare

New Charter Technologies is a leading platform comprised of high-performing Managed Service Providers (MSPs) across North America, specializing in IT solutions for small and medium-sized businesses. They offer a comprehensive range of services including IT managed services, co-managed IT, consulting, outsourcing, and advanced cybersecurity. Their mission is to transform clients' IT needs from a necessary expense into a strategic advantage, leveraging modern technology and personalized service to enhance business productivity and innovation.

501 - 1000 employees

Founded 2018

🔒 Cybersecurity

📋 Description

• Help users by quickly solving tech issues and keeping things running smoothly. • Handle a wide range of tasks, from resolving printer issues and password resets to troubleshooting MFA, verifying suspicious emails, and responding to antivirus alerts. • Provide support for client-specific applications and assist with new user setups. • Manage tickets using ConnectWise PSA, maintain accurate documentation in Hudu. • Collaborate with your team to keep systems performing their best. • Regularly interact with customers, stay ahead of potential issues, and participate in team meetings to stay aligned and informed. • Address any new open tickets for the CST. • Review existing outstanding tickets and schedule time to resolve. • Follow up on any escalated tickets to assist with resolution. • Complete proactive review of clients for updates, backups, and other possible issues. • Work with CST on identifying areas to improve client network uptime and efficiency. • Close all tickets that have been resolved and verified. • Enter time and verify all time is entered for the day. • Assist other CST’s as needed if they are behind. • Meet with clients to review TBRs and move initiatives forward to meet annual need.

🎯 Requirements

• Two-year technical degree • 2+ years of service center support experience • Complete all “General” certifications • Complete 2 Certs within the approved major • Proven technical ability • Certifications and/or experience with Microsoft products (MCITP, MCSE, MCP, MCTS, CCNA, etc.), WatchGuard and Azure Microsoft Certification • Strong deductive reasoning and rapid problem-solving skills • Excellent interpersonal and communication skills • Ability to remain calm under pressure • Strong desire and willingness to stay current with certifications • Proven ability to communicate effectively to understand problems and explain its solution • Solid analytical, research, writing and interpersonal skills • Experience in troubleshooting, root cause analysis, problem resolution on document management system environments • Detail oriented self-starter and able to work independently and as a member of a collaborative team.

🏖️ Benefits

• 15 days paid time off • 8 paid holidays • Health Benefits. Medical with HSA and FSA options, dental, and vision. • 401(k) with a generous company contribution • access to a personal financial planner • both legal and life insurance. • Get paid to give your time to the community • Educational Benefits. • Flexible Work Models.