Healthcare Software Support Representative

43 minutes ago

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Nextech Systems

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Healthcare Insurance • Artificial Intelligence • SaaS

Nextech Systems is a company that provides customizable, cloud-based software solutions for medical practices, with a focus on specialties such as Dermatology, Med Spa, Ophthalmology, Orthopedics, and Plastic Surgery. Their solutions include features like Electronic Health Records (EHR) and Practice Management systems, designed to streamline operations, increase efficiency, and enhance patient care. Nextech leverages advanced technologies such as Artificial Intelligence to improve practice revenue cycle management and patient retention. The company's software is trusted by over 16,000 medical practices, helping them attract new patients, optimize staff efficiency, and improve the quality of care. Nextech aims to simplify the healthcare process for specialty providers, offering a user-friendly interface that reduces administrative burdens and allows healthcare professionals to focus more on patient care.

201 - 500 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. • Provide frontline support for incoming calls, emails, and error reports. • Resolve software issues and questions with known solutions and escalate advanced issues through appropriate channels. • Answer incoming calls from the support queue. • Reply to support emails in a timely fashion. • Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines. • Schedule and perform upgrades of the Nextech software. • Investigate software exceptions and error reports following Nextech support guidelines. • Provide exceptional customer service. • Maintain detailed notes and documentation for each support incident in the ticketing system.

🎯 Requirements

• 1 year of experience in a software troubleshooting role with customers • Excellent technical skills, including basic computer skills • Strong interpersonal, written, and verbal communication skills • Demonstrated ability to constructively work within a team environment • Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word) • Excellent customer service skills • Ability to type at a rate of 30 WPM, with 90% accuracy • Bachelor's degree (Preferred) • Salesforce experience (Preferred) • Experience using Zoom Contact Center (or similar) in a call center environment (Preferred) • Ability to type at a rate of 50 WPM, with 95% accuracy (Preferred)

🏖️ Benefits

• Generous annual bonus opportunity • 401(k) with Employer Match • Paid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays. • Volunteer Time Off • Insurance: Choice of Medical, Dental, and Vision plans • Health Savings Account with employer match • Flexible Spending Account • 100% Company-Paid Parental leave • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance • Nextech Luminary Peer Recognition Program • Wellness Programs • Employee Assistance Program with free counseling sessions available • Corporate Discounts on Retail, Travel, and Entertainment