Compliance Operations Analyst

6 days ago

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NICE

Make experiences flow.

Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions

5001 - 10000

Description

• Act as first line of defense by creating and monitoring case queues to identify, triage and assess potentially high risk and priority cases which may be escalated • Actively work cases and compliance operations queues in a timely manner to ensure service levels are maintained including assessing suspicious activities and filing SARs • Reviewing existing merchants’ portfolio and conducting periodical KYB refreshers • Monitor and research customer accounts and money transfers for Anti-Money Laundering (AML), sanction screening, negative media alerts, Terms of Service (TOS) violations, Know Your Customer (KYC), Customer Identification Program (CIP), Enhanced Due Diligence (EDD)

Requirements

• At least 3 years experience with performing KYB (Know Your Business) and/or business underwriting processes • Fluency in English with excellent verbal and written communication skills • Great analytical skills • Familiar with external compliance related rules, regulations and policies related to the payments industry. • Thrives in a fast-paced environment while maintaining composure and able to make sound decisions under pressure • Problem-solving attitude • Must display a high level of professional judgment, commitment, integrity, teamwork and customer service • Bachelor’s degree in Business Administration, Finance, Accounting or Operations • CAMS - an advantage

Benefits

• HMO on your first day + Free coverage for 2 dependents on your 2nd year • Government-mandated benefits • 20 Annual Leave Credits • 13th-month pay • Birthday Leave • Bereavement Leave • Travel Subsidy Allowance • Free staff house accommodation (for those within a certain distance) • Free Shuttle service • Free Lunch • Free Uniform • Perfect attendance bonus • Onboarding training • Performance-based salary increase • Discretionary incentives based on client or individual performance • Monthly employee engagement • Birthday Gift • Weekly treats • Christmas Hamper • Anniversary Gift • Opportunity to travel

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