NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Director of Sales - Mexico
June 17
NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
📋 Description
• Sales goals by achieving or exceeding sales targets. • Responsible for recruiting, hiring and firing for the department. • Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management. • Sales Forecasting. • Negotiate profitable contracts, terms and conditions. • Develop unified messaging with lead generation team. • Increase pipeline through demand generation and targeted campaigns. • Manage/overcome prospect objections. • Learn and maintain in-depth knowledge of NiCE product lines. • Create new revenue opportunities with focus on driving business to close in new and existing accounts. • Build collaborative inside and field teams with strategies for sales execution. • Assist with sale and closure of national house accounts. • Travel 50%
🎯 Requirements
• 12+ years combined sales experience. • 5+ years sales management experience. • Demonstrated achievement in managing competing priorities. • Strong Analytical and Financial skills. • Demonstrated achievement in creating, building and leading a successful sales team. • Comfortable and successful in a fast paced, growth-oriented company. • Exceptional verbal and written communication skills. • History of exceeding quotas. • Excellent Customer facing skills. • Experience/knowledge of CCaaS, CX, and Conversational AI solutions. • Experience/knowledge selling a full suite of SaaS products.
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