NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Portfolio Sales Engineering Manager
June 6
NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
📋 Description
•Manage your team to deliver exceptional experiences in front of customers, partners and prospects •Motivate by example •Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges •Identify all functional and technical challenges of assigned accounts •Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs. •Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value. •Lead in all technical aspects of the sales process. •Assist with the definition and execution of successful proof of concepts (POC), where appropriate. •Actively contribute to a team approach with account executives and overlay teams. •Provide product feedback and suggestions to Product house. •Able to promptly respond to functional and technical elements of RFIs/RFPs •Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics
🎯 Requirements
•Prior Managerial experience in Software or Technology companies •Exceptional presentation and demo capabilities •Experience customizing and building the storyboard for demos and POC •Demonstrated success in achieving strategic deal wins •Ability to manage multiple, complex sales opportunities simultaneously •Ability to communicate from C-level executives down to Agent/Front Line level employees •Self-motivated, highly organized and team-oriented •Strategic thinker with a strong technical aptitude •Significant travel up to 75% at times •Language skills: Native German, Fluent English, additional languages a plus •Additional Valuable Skills: •Contact centre technologies, Work Force Manager/Management, Talent/HR Management, CRM or Business Intelligence experience •Certifications and knowledge of cloud technologies (AWS, Azure, Google) •Hardware platforms & Virtualization •Vertical market selling experience including Banking, Insurance, Telcos, Healthcare, Travel, and others •Previous experience in multi-cultural environments
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