Notabene
Notabene (YC S20) is a privacy-preserving compliance platform for crypto companies. We are hiring!
11 - 50
Customer Success Manager, US
October 3
🇺🇸 United States – Remote
💵 $85k - $110k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Success & Support
Notabene
Notabene (YC S20) is a privacy-preserving compliance platform for crypto companies. We are hiring!
11 - 50
Description
• Own the post-sales customer journey, including onboarding, ongoing retention, and account growth • Establish, develop and maintain long-term relationships with stakeholders • Deliver expertise, education, and guidance to customers • Contribute to strategic decision making by sharing ideas and feedback • Liaise with cross-functional internal teams to improve customer experience
Requirements
• Prior working experience in Customer Success • Experience managing a range of clients from SMBs to Enterprise • Experience contributing to the creation of Customer Success processes and resources • High emotional intelligence and motivated by learning and problem-solving • Experience in Fintech and/or Regtech and/or Compliance • Confident in creating and managing relationships • Thrive on working autonomously with an entrepreneurial mindset • Exceptional and empathetic listener • Ease with complex technology • Prefer to work in EST time zone
Benefits
• Estimated base pay for this position - $85,000 - $110,000 • Bonus and equity eligible • Equal employment workplace and affirmative action employer • Value inclusion and diversity of all forms
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