Director, Field Intake – Business Requirements

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🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $160.3k - $297.7k / year

⏰ Full Time

🔴 Lead

👔 Director

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Novartis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💊 Pharmaceuticals

🧬 Biotechnology

⚕️ Healthcare Insurance

Pharmaceuticals • Biotechnology • Healthcare Insurance

Novartis is an innovative medicines company dedicated to reimagining medicine to improve and extend people’s lives. With a presence in over 250 million patients worldwide, Novartis focuses on harnessing scientific breakthroughs to develop transformative, high-value treatments in areas such as cardiovascular, renal and metabolic diseases, immunology, neuroscience, and oncology. The company is committed to diversity, equity, and inclusion, and aims to create a positive impact through societal contributions and environmental sustainability efforts. Furthermore, Novartis engages in research collaborations and embraces modern technology platforms to advance their research and development capabilities, making them a leader in the global healthcare industry.

📋 Description

• Lead, coach, and develop a team of intake and requirements professionals, building strong capability in requirements engineering, stakeholder discovery, and business-to-technical translation • Establish clear quality standards (templates, definition-of-ready, acceptance criteria, traceability) so requirements are consistently buildable and testable • Own the single CE-facing intake for workflow and digital requests, ensuring requests enter through one structured path and are shaped once, correctly • Implement transparent triage and prioritization so demand is assessed consistently and sequenced using explicit criteria (value, readiness, capacity, dependencies) • Convert field needs into technical-ready requirements packages which include: problem statement and user/workflow context; scope boundaries and constraints; success criteria and acceptance tests; key dependencies and risk/edge cases; rollout/readiness considerations • Ensure intake and requirements explicitly cover AI/workflow use cases (e.g., copilots, guided workflows, automation concepts) in a structured way—defining intent, guardrails, and measurable value • Partner with experimentation/pilot teams so early AI/workflow concepts are validated, refined, and converted into scale-ready requirements before enterprise build • Establish feedback loops so learnings from pilots/adoption are captured and reflected in improved requirement patterns, templates, and intake criteria—strengthening the system over time • Ensure handoffs include the right evidence and readiness signals so solutions can transition cleanly from 'validated' to 'enterprise scale' • Use the end-to-end lifecycle framing (define → design → build/enable → pilot → scale → measure/improve) to ensure requirements anticipate what must be built and how success will be evaluated—without taking ownership of enterprise analytics or platforms

🎯 Requirements

• Bachelor’s degree required from 4-year college or university; STEM degree (Engineering, Computer Science, Information Systems) strongly preferred • 8+ years’ experience spanning business-to-technology translation, product/requirements leadership, workflow enablement, or technical program delivery in complex, matrixed environments within pharmaceutical, biotech, healthcare, or similarly structured industries • Proven people leadership experience (hiring, coaching, performance management) and ability to build a high-quality requirements function • Demonstrated ability to produce requirements that engineering teams can implement (clear scope, acceptance criteria, constraints, dependencies) • Strong technical fluency across digital workflows and modern enablement (e.g., CRM/workflow concepts, automation patterns, AI-enabled experiences), with ability to translate field needs into actionable technical work • Excellent stakeholder leadership and communication skills; able to drive clarity under ambiguity and align partners across field, TA, and enterprise functions

🏖️ Benefits

• performance-based cash incentive • comprehensive benefits package including health, life and disability benefits • 401(k) with company contribution and match • generous time off package including vacation, personal days, holidays and other leaves