Customer Service Coordinator - Order Management
August 28
Description
• End to end management of order fulfillment including receipt of orders • Utilize your knowledge of the ins and outs of CPG to become familiar with typical ordering cadence • Identify issues with timing, pricing, and items to head off any delays in shipping • Develop relationships with external customers by setting expectations of timeliness, accuracy and diplomacy in communication • Drive resolution of customer-related issues with internal/external business partners • Ensure accurate & timely order processing to meet customer requirements • Identify gaps in reporting that would add value to internal partners • Identify efficiency opportunities and lead implementation of supply chain policies with key customers
Requirements
• 2+ years of experience in a Customer Service role in a CPG company (consumer packaged goods) • Exceptional communication skills and calmness under pressure • High level of attention to detail and organization • Problem solving and analytical. Make it happen mindset • ERP & Spreadsheet Proficient • Experience working collaboratively with other departments - Finance, QA, Transportation, Commercial, Account Sales, Planning, Community Management, etc. • Flexible to changing priorities and comfortable thriving in a remote environment • You feel connected to our mission of encouraging health, sustainability, and transparency • You are a self-starter who doesn’t need direct supervision to motivate you for success • You enjoy sharing your quirkiness and talents with your coworkers
Benefits
• Flexible vacation • Really great benefits • Genuinely great coworkers who want to see the company and each other succeed • Start-up vibe with an established company history
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