Sr., Enterprise Account Executive

August 29

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Onit

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Global leader of enterprise workflow solutions for legal, compliance, sales, procurement, IT, HR, and finance.

Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval

501 - 1000

💰 $200M Private Equity Round on 2019-01

Description

• The Account Manager at Onit is a quota bearing sales position responsible for retention, contract renewals and cross-sell/up-sell into a portfolio of Onit customers. • A critical requirement for this role is building strong relationships (internally and externally), including key executives/decision makers and other stakeholders. • This role will liaise with cross functional internal teams including Product Management, Marketing, Engineering, Professional Services and Customer Support in support of providing a best-in-class customer experience. • Primary owner of customer relationship and account strategy. • Be a trusted advisor to customers while developing relationships with multiple stakeholders. • Accountability for customer retention and subscription renewal process. • Conduct quarterly customer business reviews. • Manage customer issue escalation process, as required. • Partner with Marketing in the development of customer references, testimonials and events. • Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities. • Develop and maintain customer attrition/risk rating information and mitigation plans in CRM. • Participate in industry conferences, trade shows and other opportunities for customer interaction.

Requirements

• 3+ years managing customers relationship or equivalent experience • Highly motivated and disciplined self-starter with excellent oral and written communication skills • Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level • Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue • Able to thrive in a fast paced, self-directed environment • Must be comfortable managing multiple tasks in real time • 4-year degree required • The ideal candidate is someone who has experience in the legal industry • Travel for this role is +/- 25%