Phone Support Specialist

February 7

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $28 - $32 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Online River, LLC

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Online River, LLC is an online superstore specializing in security, identification, and point of sale solutions. They offer a wide range of products such as key tags, plastic cards, punches, card printers, turnstiles, gates, access control systems, and RFID solutions. Their services include providing tools for business management software and security surveillance. Featuring a comprehensive product range, Online River aims to supply businesses with effective identification and access control systems to enhance their security and operational efficiency.

Turnstiles • Gates • & Portals • Printing Plastic Cards & Tags • Custom Hole Punches & Tools

11 - 50 employees

🔐 Security

☁️ SaaS

🛒 Retail

📋 Description

• We are seeking a friendly and customer-focused Call Center Representative to join our team. • In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing information about our products and services. • You’ll need to have excellent communication skills, patience, and the ability to handle high-volume calls professionally.

🎯 Requirements

• Proven experience as a Call Center Representative or similar customer service role. • Excellent verbal communication skills and active listening abilities. • Ability to handle high-volume calls and remain calm under pressure. • Familiarity with CRM software and data entry systems. • Problem-solving mindset and attention to detail. • Strong multitasking and time-management skills. • A positive attitude and a passion for helping people.

🏖️ Benefits

• Medical Insurance: The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. • Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. • The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided. • Under this arrangement, the employee is provided with an annual opt out payment. • Vision and Prescription: The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. • Contributions may vary, subject to collective bargaining agreement. • Dental Coverage: The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. • Contributions may vary, subject to collective bargaining agreement.