Senior Remarketing Specialist
January 10
Description
• Provide exceptional customer service through effective telephone support, promptly addressing inquiries, researching solutions, and delivering accurate responses to internal and external stakeholders. • Proactively identify and address operational issues, facilitate timely solutions, escalate as necessary, and ensure comprehensive follow-up to confirm resolution. • Act as the liaison between clients and auctions, ensuring clear communication, effective problem-solving, and alignment with LaneLink's brand. • Review, process, and audit remarketing timelines and deliverables in compliance with LaneLink's SLAs (e.g., vehicle pick-up times, condition reporting deadlines), addressing client-specific requests with precision. • Maintain quality standards by monitoring and actioning accounts across AutoIMS, LaneLink, and external platforms, ensuring timely and accurate task execution. • Utilize expertise in software platforms, including internal systems, Google Suite, and third-party vendor tools, to optimize efficiency and data accuracy. • Prepare, analyze, and maintain detailed daily and weekly reports using Microsoft Excel and Google Sheets to track performance metrics, identify trends, and provide actionable insights for strategic decision-making. • Lead training programs to ensure team members understand and apply LaneLink’s best practices, driving consistency and operational excellence. • Uphold high standards of accuracy, productivity, and attention to detail in all daily responsibilities. • Support team and business objectives by taking on additional responsibilities assigned by managers and senior leadership. • Mentor new team members and account coordinators, providing guidance, sharing knowledge, and fostering team cohesion. • Oversee vehicle inventory reconciliation, invoicing, proceeds completion, stakeholder communications, analytics reporting, and customer experience enhancement. • Cultivate and maintain strong relationships across the organization, supporting cross-functional initiatives and companywide goals. • Represent LaneLink as a brand ambassador, embodying its mission and values through professionalism and consistent interactions, contributing to a positive company reputation.
Requirements
• High School Diploma or GED required • Bachelor’s degree preferred • One (1) to three (3) years of customer service experience, preferably in maintaining customer relationships • Three (3) to five (5) years of experience in wholesale automotive remarketing and auto auctions • One (1) to three (3) years of supervisory experience
Benefits
• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement
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