HRSC Coordinator – Tier 2

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Owens & Minor

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Healthcare Insurance

Owens & Minor is a global healthcare solutions company that provides essential products and services to support care from the hospital to the home. The company specializes in healthcare logistics, inventory management, supply chain solutions, and infection prevention. It offers logistics solutions to reduce costs and eliminate complexities for both acute and non-acute healthcare settings. Owens & Minor is also involved in consulting, helping improve healthcare supply chains and partnerships. The company is dedicated to empowering healthcare providers and serving patients, manufacturers, and communities with its range of products and services.

10,000+ employees

Founded 1882

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2022-03

📋 Description

• Provide excellent and professional customer service via phone and email channels. • Act as Subject Matter Expert for Tier 2 Support. • Research and resolve all questions within a timely manner as defined by SLAs. • Determine root cause of issues and suggest process improvements. • Contribute to reporting and analytics of the HRSC. • Serve as a SME/resource for Tier 1 & 2 teammates. • Understand and successfully navigate HRIS systems including Workday and Salesforce. • Understand and clearly articulate and problem-solve HR policies, processes, and procedures. • Routinely contribute to improving HR services, processes, and procedures to increase HRSC customer experience and satisfaction. • Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc.

🎯 Requirements

• Bachelor’s degree preferred • 2-3 years of experience working in HR Service Center or Customer Service • 2-3 years of Human Resources experience • 2-3 years of Workday experience • 2-3 years of case management experience • Proficient in Microsoft Suite • HR Certification (PHR, SHRM, etc.) preferred

🏖️ Benefits

• Medical, dental, and vision insurance, available on first working day • 401(k), eligibility after one year of service • Employee stock purchase plan • Tuition reimbursement