Operations Analyst
November 16
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
⚙️ Operations
🗽 H1B Visa Sponsor
Description
• Own analytics for the full Operations organization, including Market Operations, Customer Support, Procurement, Logistics, Interior Design, Turnover Operations, and Onboarding • Conduct quantitative and qualitative analyses to assess operations, identify opportunities for improvement, and use data-driven decision-making to shape strategy with senior leaders • Partner with a broad set of teams, including Finance, Accounting, Data, Product, Engineering, Acquisitions, and Sales, to design new workflows and improve cross-functional coordination • Build and maintain analyses and dashboards for various stakeholders using Excel, SQL, Tableau, Google Sheets, and Salesforce • Drive production forecasting, scenario planning, and predictive analytics to optimize the impact of operational investments in our home onboarding flow • Develop, document, and measure end-to-end processes utilizing industry standard / best practice methodologies; make recommendations to improve speed, scale, and overall efficiency • Leverage data dashboards and metrics to inform prioritization and roadmapping • Assess risks and contingencies and build plans to mitigate risks and drive performance • Develop SOPs, workflows, reports, dashboards, and other analytical tools to maximize productivity • Demonstrate professional skepticism and critical thinking in assessing data quality, defining assumptions, and justifying recommendations • Gain understanding of user needs, including team members, customers, and leads by getting into the field as necessary, and diving into the weeds of each stakeholders’ experience
Requirements
• B.A./B.S. degree with a quantitative focus in Economics, Engineering, Math, Statistics, or a similar technical field • 4+ years of work experience in an analytics role involving strategy, problem solving, process improvement, and/or technical systems; consulting experience preferred • Advanced Excel / Google Sheets and data modeling skills; data visualization and transformation, and SQL database query language knowledge required • Experience working in a fast-paced, rapidly-changing environment, while managing multiple priorities and stakeholders; growth-stage startup experience preferred • Excellent communication and people skills; you communicate effectively to technical and non-technical audiences, and thrive in dynamic, cross-functional environments • Experience using data and analytics to break down ambiguous, complex problems and influence solutions • Experience in forecasting and/or demand planning preferred • Ability to see the big picture as well as focus on the smallest details in operations; you're a systems thinker who loves getting in the weeds • Strong business acumen and know that problem solving goes beyond the numbers • Entrepreneurial mindset and love building new things in addition to optimizing existing processes • Team player mentality and always focus on the greater good
Benefits
• Amazing remote-first team and culture. • Competitive salary and stock options. • Unlimited, flexible PTO for exempt employees. • Excellent medical, dental and vision insurance. • Sponsored memberships to One Medical, Ginger and Carrot. • 401(k) to help you save for the future. • Paid maternity and paternity leave. • Generous home office stipend and monthly cell phone reimbursement. • Quarterly remote team building events and L&D opportunities.
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