Operations Analytics Manager

July 3

Apply Now

Receive Emails with Similar Jobs

Pacaso

WebsiteLinkedInAll Job Openings

The best way to buy and own a second home.

51 - 200

Description

• Own analytics for the full Operations organization, including Market Operations, Customer Support, Procurement, Logistics, Interior Design, Turnover Operations, and Onboarding • Act as a catalyst for growing the business intelligence, data, and analytics capabilities of the Operations organization • Conduct quantitative and qualitative analyses to assess operations, identify opportunities, and create presentations for senior leadership • Partner with a broad set of teams, including Finance, Accounting, Data, Product, Engineering, Acquisitions, and Sales, to design new workflows and improve cross-functional coordination • Build and maintain analyses and dashboards for various stakeholders using Excel, Tableau, Google Sheets, and Salesforce • Drive production forecasting, scenario planning, and predictive analytics to optimize the impact of operational investments in our home onboarding flow • Develop, document, and measure end-to-end processes utilizing industry standard/best practice methodologies; make recommendations to improve speed, scale, and overall efficiency • Leverage data dashboards and metrics to inform prioritization and road-mapping • Assess risks and contingencies and build plans to mitigate risks and drive performance • Develop SOPs, workflows, reports, dashboards, and other analytical tools to maximize productivity • Demonstrate professional skepticism and critical thinking in assessing data quality, defining assumptions, and justifying recommendations • Gain understanding of user needs, including team members, customers, and leads by getting into the field as necessary, and diving into the weeds of each stakeholder's experience • Assist stakeholders in determining business needs and requirements for Analytics, including the development of performance metrics and KPIs • Identify data sources and help the business to prepare data for integration • Foster a data-driven culture through the adoption and proliferation of data management best practices

Requirements

• B.A./B.S. degree with a quantitative focus in Economics, Engineering, Math, Statistics, Finance, or a similar technical field • 4+ years of work experience in an analytics role involving strategy, problem-solving, process improvement, predictive forecasting; consulting, corporate development, and/or finance experience preferred • Advanced Excel skills and modeling experience required • Demonstrated ability to develop polished presentations for senior leadership • Experience working in a fast-paced, rapidly-changing environment while managing multiple priorities and stakeholders; growth-stage startup experience preferred • Excellent communication and people skills; you communicate effectively to technical and non-technical audiences and thrive in dynamic, cross-functional environments • Experience using data and analytics to break down ambiguous, complex problems and influence solutions • Experience in forecasting and/or demand planning preferred • Ability to see the big picture as well as focus on the smallest details in operations; you're a systems thinker who loves getting in the weeds • You have a strong business acumen and know that problem-solving goes beyond the numbers • You have an entrepreneurial mindset and love building new things in addition to optimizing existing processes • You're a team player and always focus on the greater good

Benefits

• Competitive salary and stock options • Unlimited, flexible PTO for exempt employees • Excellent medical, dental, and vision insurance • Sponsored memberships to One Medical, Ginger, and Carrot • 401(k) to help you save for the future • Paid maternity and paternity leave • Generous home office stipend and monthly cell phone reimbursement • Quarterly remote team building events and L&D opportunities