Quality Manager

April 25

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Pallon

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Pallon is a company that provides a service using artificial intelligence to quickly and objectively report defects in sewer and manhole inspection footage. By utilizing advanced machine learning and computer vision algorithms, Pallon can detect, localize, and measure pipe defects efficiently, offering results to customers within days. Their service is aimed at network operators, inspection companies, and engineering firms, helping them manage and inspect sewers more efficiently. Pallon is trusted by over 150 customers and offers a rapid, accurate, and user-friendly solution for sewer inspection and rehabilitation planning.

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• At Pallon, a spin-off from ETH Zurich, we’re creating AI that automatically detects defects in sewer inspection videos and advises cities on when & how to fix them. • We’re a fast-growing company seeking a Quality Manager to lead a team of 15+ Quality Specialists across three product lines. • You’ll work cross-functionally with Product, Engineering, and Customer Success to ensure the consistent delivery of high-quality outcomes for our customers. • Lead and develop a team of Quality Specialists, ensuring key performance indicators and quality metrics are consistently met • Monitor, evaluate and enhance product and process quality across all product lines • Coordinate structured feedback loops and reporting with key stakeholders to drive continuous improvement • Design and refine scalable processes, including tooling, metrics, and quality best practices • Create and maintain comprehensive documentation, SOPs, and quality guidelines • Collaborate with cross-functional teams (engineering, operations, customer service) to streamline workflows and align quality initiatives.

🎯 Requirements

• Minimum of 5 years of experience in a quality-focused role, including 2+ years in a management or leadership position. • Strong applied knowledge of quality methodologies (e.g., Six Sigma, Lean, FMEA, CAPA) • Strong analytical skills, with experience in building dashboards and using data to drive decision-making • Demonstrated experience leading and implementing quality improvement initiatives • We’re looking for a self-starter who takes full ownership, thrives on autonomy, and consistently gets things done without needing to be micromanaged. • Experience with AI-based products or reviewing AI-generated outputs • Familiarity with risk management frameworks and proactive mitigation strategies • Experience leading cross-functional projects from concept to implementation • A track record of scaling teams and and operational processes effectively

🏖️ Benefits

• Contribute to a positive impact on society and environment • Work in a stimulating and fast paced environment • Be part of a motivated, smart, fun and supportive team • Own a part of Pallon and have a part in our success with our Employee Stock Option Plan (ESOP) • Work for the Underworld, not the Devil: exploring sewers virtually and in real life during our Pallon offsites