Technical Account Manager

4 hours ago

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Palo Alto Networks

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Cybersecurity • Enterprise • AI

Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.

10,000+ employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

💰 $10M Series C on 2008-11

📋 Description

• Act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks’ Unit 42 Managed Services adoption. • Work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises. • Ensure customers maximize their return on investment by guiding onboarding, driving adoption, and fostering satisfaction and advocacy. • Ensure customers are measurably satisfied with the service and proactively communicate refresh needs and available options. • Build trusted advisor relationships with customer stakeholders, executive sponsors, and partners to maximize adoption and business value. • Serve as the first line of defense in customer support, coordinating with engineering teams for timely resolution of issues. • Maintain ongoing communication with customers regarding service offerings, updates, events, and act as the primary point of contact for feedback. • Advocate for customers internally to influence product roadmap, service improvements, and best practices. • Manage performance metrics including CSAT, renewal rate, referenceability, adoption, consumption, and customer engagement. • Identify renewal risks and work with internal teams to remediate.

🎯 Requirements

• 4+ years of relevant experience in customer success, consulting, post-sales technical account management, or similar roles, with experience in cybersecurity • Proven experience building and executing customer engagement programs in an evolving organization. • Strong consulting and project management skills, with a track record of acting as a trusted advisor to drive business value. • Experience managing escalations, balancing customer expectations, and negotiating successful resolutions. • Highly data-driven, with a focus on metrics, process adherence, and continuous improvement. • Ability to drive consistent engagement processes across a portfolio of customers. • Excellent communication and interpersonal skills to build relationships with technical and non-technical stakeholders. • Team player with high integrity, accountability, and a customer-first mindset.

🏖️ Benefits

• Flexible work arrangements • Professional development