Customer Success Manager, Large & Enterprise

Job not on LinkedIn

2 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $80k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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ParentSquare

WebsiteLinkedInAll Job Openings

Education • SaaS • B2B

ParentSquare is a unified, AI-enhanced communication platform purpose-built for K–12 schools and districts. It centralizes mass notifications, classroom and one-to-one messaging, forms and permission slips, attendance tools, school websites, secure document delivery, payments, and analytics to streamline engagement between educators, families, and staff. The platform emphasizes two-way translation, SIS integrations, data privacy, and easy onboarding, and is delivered as a software service used by districts and schools to improve family engagement and operational workflows.

201 - 500 employees

Founded 2011

📚 Education

☁️ SaaS

🤝 B2B

📋 Description

• Proactively own and manage the success of a portfolio of enterprise-level customer accounts • Develop ongoing success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio • Support customer’s launch through data integration and system configuration in partnership with implementation team • Identify opportunities to drive customer value through successful product adoption, best practice sharing and regular demonstration of ROI • Being an expert on the product and consistently generating excitement for enhancements while keeping the customer informed of updates; facilitate demos, additional training and rollout support as needed • Building relationships with key stakeholders, help resolve issues and escalations, and continually delight them with a positive, customer-centric attitude • Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships • Serving as the voice of the customer across teams at ParentSquare receiving and interpreting feedback and sharing internally to continuously improve the customer experience • Traveling to at least 1 conference per year and at least 1 community connect each quarter

🎯 Requirements

• 2+ years of relevant Customer Success Manager or Account Manager experience, focusing on Large or Enterprise accounts within a SaaS or software company environment • 2+ years of K12 EdTech experience working with large district implementations • Experience with school communication tools, integration tools and/or SIS is a plus • Excellent communication skills and attention to detail • Project management ability and experience prioritizing tasks in a fast-moving dynamic environment • Located in Pacific or Mountain timezone.

🏖️ Benefits

• Employer-paid health insurance (including dependent coverage) • An employer-matched 401K retirement savings program from day 1 • Paid Parental Leave • Stock options • Health + wellness reimbursements • PTO that increases each year • 16 paid holidays, including your birthday! • Tools and equipment for home office setup