Player Operations Specialist

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Patrianna

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🎮 Gaming

👥 B2C

Gaming • B2C

Patrianna is an international iGaming product and technology company headquartered in Gibraltar that builds engaging web and app-based gaming products for millions of players worldwide. The remote-first team focuses on strategy, product development, product management, and technology innovation to deliver tailored iGaming experiences and scalable software solutions. Patrianna also actively recruits across product, design, technology, marketing, and operations and expresses public support for Ukraine.

📋 Description

• Analyze real-money transactions and player patterns to detect and prevent fraudulent accounts and suspicious activities • Conduct KYC verification, risk assessments, and Enhanced Due Diligence for high-value accounts meeting global regulatory standards • Manage comprehensive payment operations including deposits, withdrawals, reconciliations, and redemption decisions • Investigate transaction anomalies, money laundering patterns, and bonus abuse while maintaining detailed regulatory documentation • Validate identity documents, enforce compliance protocols, and coordinate with legal and risk teams • Resolve payment queries with Customer Support and Finance teams while addressing system discrepancies • Contribute to process improvement initiatives and fraud prevention strategy development

🎯 Requirements

• 2+ years' experience in KYC, Payments, or Risk roles within iGaming or fintech environments • Strong knowledge of USA and European regulated gaming markets and compliance frameworks • Fluent English with ability to communicate complex risk scenarios clearly to diverse stakeholders • Excellent analytical and problem-solving abilities with strong attention to detail and pattern recognition • Proven ability to manage multiple priorities effectively while maintaining accuracy under pressure • Commercial understanding of how payment and risk decisions impact business outcome • Flexibility to work varied shifts including evenings, weekends, and holidays in our 24/7 operation • Experience with fraud detection tools and payment processing systems (preferred) • Familiarity with AML/CTF regulations and reporting requirements (preferred) • Additional European languages beneficial (preferred)

🏖️ Benefits

• Full remote flexibility with international team collaboration • Access to cutting-edge fraud detection technology and security systems • Autonomy to suggest and implement improvements that shape our security infrastructure • Professional development budget and learning opportunities • Competitive salary package with performance-based incentives • Diverse, collaborative team that values different perspectives and supports work-life integration