Client Services Manager

5 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $105k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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PayNearMe

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Finance • Fintech • B2B

PayNearMe is a company that develops technology to facilitate the end-to-end customer payment experience. Their modern and reliable platform is designed to help businesses easily accept, disburse, and manage payments while reducing costs, increasing acceptance rates, driving self-service, and simplifying exception management. PayNearMe offers solutions for industries such as auto and consumer lending, tolling, iGaming, and more, providing a flexible and comprehensive payment processing platform. They focus on improving user experience and operational efficiency by offering a wide range of payment options and automation tools.

51 - 200 employees

💸 Finance

💳 Fintech

🤝 B2B

💰 $12.5M Debt Financing on 2020-01

📋 Description

• Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design. • Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant. • Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities. • Provide technical support to existing merchants as they adopt new products or expand their current implementations. • Develop code and build reusable tasks to streamline engineering work related to support and implementation. • Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding.

🎯 Requirements

• 3-5 years of hands-on experience implementing or supporting API-based solutions, including integration, troubleshooting, and support. • Experience with web-based and mobile integrations; familiarity with HTML, XML, JSON, and Javascript for issue diagnosis. • Proven ability to map and transform client data into complex platforms or systems. • Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience). • Excellent communication skills to explain technical issues to both technical and non-technical audiences. • Strong problem-solving mindset, resilience in debugging complex issues, and ability to manage multiple client implementations simultaneously. • Nice-to-haves: Background in payments, fintech, or related industries. • Prior experience working directly with merchants or enterprise clients in a client-facing technical consulting role.

🏖️ Benefits

• Stock options with standard startup vesting - 1 year cliff; 4 years total • $50 monthly communication expense stipend to go towards your phone/internet bill • $250 stipend to enhance your WFH setup • Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) • Premium medical benefits including vision and dental (100% coverage for employees) • Company-sponsored life and disability insurance • Paid parental bonding leave • Paid sick leave, jury duty, bereavement • 401k plan • Flexible Time Off (our team members typically take off ~3-4 weeks per year) • Volunteer Time Off • 13 scheduled holidays • 4-6x / year in-person team meet-ups