CS Manager – Head of Customer Support

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PEOPLE HUNT | iGaming | IT | FinTech | Crypto

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

💳 Fintech

🎮 Gaming

Recruitment • Fintech • Gaming

PEOPLE HUNT is a global recruitment partner specializing in connecting top talent with innovative companies primarily in the iGaming, IT, and FinTech sectors. With over 15 years of expertise, PEOPLE HUNT understands the unique hiring challenges within these industries and offers tailored hiring solutions. They foster a collaborative work environment focusing on personal growth, flexibility, and a supportive team culture, ensuring that both employees and clients thrive on their success.

📋 Description

• Manage outsourced support (7 agents, 24/7): quality, KPIs, training, development. • Create and maintain documentation, policies, processes. • Ensure support for two brands. • Collaborate with CRM, VIP, and Fraud. • Oversee CS tools and handle operational tasks.

🎯 Requirements

• iGaming experience is a must. • You have managed support (in-house or outsourced). • You have built processes from scratch — there are no ready-made policies. • English C1+ (the whole team speaks English). • Ready for a startup environment: high autonomy, responsibility without supervision.

🏖️ Benefits

• Fully remote. • B2B contract, payouts in EUR. • Competitive compensation — discussed during the interview.