Field Service Engineer

April 26

🌪️ Oklahoma – Remote

Although this job is listed in Oklahoma, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Grifols

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Grifols is a global healthcare company dedicated to improving the health and well-being of people around the world. They focus on the development, production, and distribution of innovative plasma-derived medicines and have a strong commitment to research and development in the pharmaceutical sector. Grifols aims to provide solutions for patients with rare diseases and chronic conditions, contributing significantly to the field of biotechnology and healthcare.

Plasmapheresis • Plasma derived therapies • Diagnostics • Intravenous therapies • Clinical nutrition

10,000+ employees

Founded 1909

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Compliance - Adhere to procedures and protocols outlined by the Grifols GST organization and Grifols Diagnostic Solutions. • Customer Service – Respond to customer inquiries and complaints, participate in customer site evaluations, upgrades of hardware and/or software, product installations, preventive maintenance, and ongoing service and support for all equipment at the customer facility and via telephone. Documentation of activities within CRM system. • Escalation of Customer Needs - openly communicate with other groups within Grifols to assure rapid resolution of issues raised by customers. • Projects - will communicate integrally with Global Service and Training (GS&T) and Account Managers regarding product performance, participation in development teams and process development and improvements • Personal Development - The FSE will continue personal development to enhance their skills, including but not limited to: Presentation Skills. Communication Skills.

🎯 Requirements

• Knowledge of GMP, ISO and other certifying agency policies and regulations. • Proficient with Microsoft applications and familiar with computerized call handling systems. • Excellent analytical and troubleshooting skills. • Self-motivated and self-directed, with strong interpersonal and communication skills, and the ability to communicate technical information effectively.

🏖️ Benefits

• Additional Responsibilities include but are not limited to: May perform other duties as assigned by the Manager or Supervisor. Document translation & verification. Root cause analysis. Identify and make recommendations for improvements to products, functions, and processes.