Product Support Specialist

🕒 January 14

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Pigment

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Pigment is an AI-augmented planning platform designed for agility and scalability, catering to various business needs across finance, sales, HR, supply chain, and more. This platform integrates data from different business applications in real-time, providing a comprehensive view of the business. Pigment enables better collaboration within organizations by aligning teams on shared data and strategic goals. It aids in financial planning, sales and revenue growth, workforce planning, and supply chain management, all while embedding ESG considerations into decision-making processes.

📋 Description

• Provide Expert Assistance: serve at the primary point of contact for customers seeking help. • Problem Solve: Diagnose, replicate, and resolve product issues working closely with our engineering team. • Educate our Customers: Work closely with our customers and our education teams, highlighting gaps and helping to upskill customers to better use Pigment. • Develop Processes: You will work closely with cross-functional partners to establish process and seek out efficiencies. • Be the Voice of the Customer: Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs. • Provide Outstanding Service: Customer Service is at the heart of our operation, you’ll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service. • Proactively Monitor Customer Health: Work with our engineering and customer success teams to manage customer workspaces, and fix problems before they are noticed. • Continuously Learn and Develop Yourself: As we innovate and evolve our products, we’re equally committed to supporting your growth. We offer a variety of structured training opportunities and development pathways, both within the Support function and across other areas of the organisation, allowing you to shape your career.

🎯 Requirements

• You have a “can-do” attitude: you’re hands-on and a go-getter. • You have excellent written and interpersonal skills. • You have general technical know-how and an affinity for learning new software. You proactively communicate issues and FYIs so the team stays informed. • You would describe yourself as independent, empathetic, and accountable. • You have strong project management skills and ability to deliver on time. • You prioritise and pride yourself on providing great customer service. • Comfortable working in a global, fast-paced environment as part of an international team. • You have experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role. • You speak English to a professional proficiency. • You are able to work from the London / Paris office at least 3 days a week.

🏖️ Benefits

• Competitive package • Stock options to ensure you have a stake in Pigment's growth • Bike2work scheme – save on a new bike and gear while commuting the greener way • Trust and flexible working hours • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London • High-end equipment (based on stock/availability) to do your work in the best conditions • Remote-friendly environment