(US) Provider Customer Success Manager - Acute & Payer

July 11

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Logo of PointClickCare


Transforming Care Through Technology

Electronic health records • EHR • EMR • long-term care • software

1001 - 5000

💰 Secondary Market on 2022-03


• Manage strategic partnerships with clients, serving as the main liaison • Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis • Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation • Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value • Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization


• 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure • Must have exposure to healthcare organizations • Strong written and verbal communication abilities • Excellent organizational, project management, and time management skills • Strong relationship-building, teamwork, and collaboration capabilities • Strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions • Experience with CRM tools and strategic thinking with analytical skills • Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus


• 25% travel expected • Territory is US based, with occasional travel to headquarters in Toronto, Canada.

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