Senior Customer Success Manager

August 30

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Postscript

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SMS marketing platform for ecommerce companies. Helping Shopify stores drive 30x ROI with text message marketing.

marketing • shopify • sms • text message marketing • saas

201 - 500

Description

• Postscript is redefining marketing for ecommerce companies by introducing SMS as a new channel • As a Senior Customer Success Manager you will work with our largest, high growth customers • Build strong relationships and brand loyalty with our customers • Work alongside our Customer Account Team to increase account growth through renewals and upsell opportunities • Run best-in-class marketing strategy sessions with your customers • Triage technical issues with the customer and the Postscript support team • Maintain an expert level understanding of the Postscript product

Requirements

• 4+ years of customer management experience, in SaaS marketing or ecommerce technology • 1+ years of experience in a sales role, including Account Management, preferred • Experience with technical products and/or demonstrated technical aptitude • Demonstrated an advanced understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience strongly preferred • Passion for helping customers and being a teacher • Ability to strike the right ongoing balance between being a detail- & process oriented-person, while also being a people-person • Proactive problem solver. High reliability and outstanding follow-through • Comfort with ambiguity, and not afraid to fail or make mistakes. Early stage experience strongly preferred • Ability to make any customer smile and deliver a great experience • Receptive to feedback and quick to iterate • Remote work experience desired

Benefits

• Salary range of $99,000 to $112,000 base plus variable compensation and significant equity regardless of location • High growth startup - plenty of room for you to directly impact the company and grow your career! • Remote culture - work from home (or wherever!) • Fun - We’re passionate and enjoy what we do • Competitive compensation and opportunity for equity • Flexible paid time off • Health, dental, vision insurance