Spanish Conversational-AI Specialist

Job not on LinkedIn

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

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Prodigal Company

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

B2B • Marketing • Advertising

Prodigal Company is an innovative branding, marketing, and digital advertising firm based in Youngstown, Ohio. Specializing in building highly-valued brands, Prodigal aligns strategy, creative tactics, and digital communications to position brands while driving sales. They offer custom marketing plans that combine expertise, rigorous planning, and execution for winning greater market share. Prodigal uses proprietary branding processes, such as the Brand MRI™ and Brand Scan™, to analyze and leverage the most valuable aspects of a client's brand, helping create long-term value and short-term gains. Their proven technologies and transparent practices make them a trusted digital partner for market-leading businesses.

📋 Description

• Testing and improving Spanish-language voice AI agents • Providing customer support for live deployments during US business hours (Pacific Time) • Review call recordings, transcripts, and AI interactions • Identify language, pronunciation, conversational, and workflow issues • Provide structured feedback to improve AI agent performance • Support dedicated customers through email, tickets, and operational requests • Troubleshoot basic issues and coordinate with internal teams for resolution • Track customer feedback and communicate product improvement opportunities • Help maintain a high-quality experience for live customers

🎯 Requirements

• Native or near-native Spanish proficiency (Mexican Spanish) • Strong written and spoken English • Excellent attention to detail and communication skills • Comfortable reviewing conversations and identifying issues • Customer-focused mindset with strong problem-solving & communication skills • Ability to work independently and manage multiple tasks • Experience in QA, customer support, contact centers, or operations (Nice to Have) • Exposure to voice AI, conversational AI, chatbots, or customer service technologies (Nice to Have) • Experience working with US-based customers (Nice to Have)