Pro Talent
eCommerce • Enterprise • SaaS
Pro Talent is a web hosting service provided by Netfirms, which also offers free domain names. The company assists users and businesses in establishing their online presence by providing the necessary tools and services to host websites and domains effectively.
Portfolio/Delivery Manager – Client Relationship, Account Growth
Job not on LinkedIn
4 hours ago
Pro Talent
eCommerce • Enterprise • SaaS
Pro Talent is a web hosting service provided by Netfirms, which also offers free domain names. The company assists users and businesses in establishing their online presence by providing the necessary tools and services to host websites and domains effectively.
📋 Description
• Develop and maintain strong, long-lasting client relationships • Act as the main point of contact, managing expectations and ensuring alignment with strategic objectives • Identify opportunities for account expansion by understanding client needs • Propose solutions that increase value and strengthen long-term engagement • Collaborate with senior management to create and execute strategic plans for account growth and retention • Monitor market trends and competitor activity to refine strategies • Build, manage, and mentor a team responsible for client service and delivery • Ensure alignment with company goals and client satisfaction KPIs • Oversee project delivery to ensure on-time, within-scope, and on-budget execution • Serve as an escalation point for project lifecycle issues • Monitor revenue growth, profitability, and expenses across accounts • Prepare and present regular performance reports to senior management • Implement quality control procedures to maintain service excellence • Collect client feedback and drive continuous improvement initiatives
🎯 Requirements
• 6+ years of experience in IT, including 4+ years as a Program Manager, Portfolio Manager, Delivery Unit Manager, Delivery Manager, or Account Manager • Proven experience in account management, business development, or similar roles within the IT services industry • Strategic thinker with a track record of growing outstaff accounts and achieving revenue targets • Excellent judgment, interpersonal, analytical, communication, and negotiation skills • Strong leadership skills with experience managing and motivating teams • Ability to manage multiple clients and projects simultaneously • Expert knowledge of IT delivery methodologies • English – Advanced
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