Customer Success Manager, Strategic

August 31

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Pushpay

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Pushpay brings people together by strengthening community, connection and belonging.

Innovative payment development • Mobile payments • World's fastest secure mobile payment pathway • Mobile engagement

201 - 500

Description

• Play a key role in retaining and renewing key Strategic customer accounts • Interact and build relationships to ensure value realization from the Pushpay platform • Drive customer success in deployment, adoption, and usage of Pushpay • Create strong relationships with customers based on value realization • Lead business review presentations on-site to build relationships and value propositions

Requirements

• Bachelor’s Degree or additional equivalent years of experience • You have at least 5 years of inside sales, account management, renewal team management and experience with maintenance renewal process. • You’ve used and have working knowledge of Salesforce.com or a similar CRM system. • Previous experience working with Not-for-Profit, Education, or Faith verticals and/or background in software preferred. • Proven track record with quota/ target attainment. • Ability to build relationships with large account sets. • Managed large, strategic accounts in prior roles. • Ability to build relationships with key executives, senior management and decision makers both internally and with your customers. • Excellent Communicator: Strong written and verbal communication skills. • Problem Solver: You love identifying and tackling the most difficult of challenges. • Multi-Tasking: You will have to be able to excel at time management and prioritization. • Business Minded: You love learning technology, and have impeccable business acumen. • Detail Oriented: You handle details accurately and in a timely manner. • People Person: You have strong interpersonal skills and strive to maintain strong relationships. • Performer: You love to set goals and see those goals through to success. • Naturally Curious: You love to learn about why and how things work. • Fun and Fast Paced: You enjoy fast-paced roles, with lots to do.

Benefits

• 100% employer-paid premiums for Medical, Dental, and Vision for employee • 70%+ employer-paid premiums for Medical, Dental, and Vision for dependents • 401K match • Hybrid work model - 3 days in the office / 2 days remote • Remote - Florida residents only • 12 paid company holidays • 2 paid Volunteer Time Off days • 15 days PTO to start, increases with tenure • Paid parental and adoption leave