Federal Health Program Manager

🔥 13 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $147.3k - $199.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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QTC Management, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1981

🏛️ Government

⚕️ Healthcare Insurance

Government • Healthcare Insurance

QTC Management, Inc. is a national provider of independent medical examinations, disability evaluations, occupational health services, diagnostic testing, telehealth, mobile clinic services, and case management solutions. It serves active duty and reserve military personnel, veterans, government employees, and civilians through government contracts and partnerships, delivering millions of exams annually and using a trained physician network and proprietary software to improve access, timeliness, and report quality—especially in rural and underserved areas. QTC focuses on supporting VA and workers' compensation processes, military readiness programs, and employer/insurer claims through coordinated clinical and case management services.

📋 Description

• Provide program management for Department of Labor operating across the nation with multiple service delivery models. • Serve as the primary point of contact to the government customer from Department of Labor. • Responsible and accountable for overall contract performance and financials. • Provides leadership through daily communication with various internal team and departments to coordinate services. • Collaborates closely with Provider Relations, Information Technology, Facilities, HR and subcontractors to ensure contractually compliant services. • Manages the workload through the various operational team leaders to ensure the achievement of organizational goals and objectives including quality, timeliness, customer service and cost metrics. • Maintains effective working relationships with all customers, gaining feedback and working closely with the operations leadership to modify processes to ensure performance objectives are met. • Drives continuous process improvement to enhance performance. • Works closely with operations and leaders to continually improve processes and procedures in support of program. • Seeks methods of improving/automating process and finds ways to increase profitability. • Works closely with and mentors operational leadership to ensure contractual compliance is met. • Ensures implementation of a project plan with defined timelines and deliverables including documentation of action items. • Build and maintain customer relationships through effective communication. • Proven team builder with high retention and high successful program execution with sustained growth and high customer satisfaction. • Collaborate with business development, capture, line leadership and other functions to develop winning solutions for growth, including recompete activities. • Manages contract action items from internal operations and customer/client. • Provides and reviews responses or updates as needed. • Implements corrective action plans and oversees execution with internal department leads as necessary. • Responds to client concerns in a timely manner; escalating as appropriate. • Ensures timely recommendations and resolutions to ensure high level of customer satisfaction.

🎯 Requirements

• Bachelor’s Degree or equivalent related work experience • 10 years of experience leading multiple teams/departments • Minimum 3 years leading and managing large government contracts • Proven ability to drive process improvement, KPI results and team metric goals • Experience with healthcare contracts or clinical setting • Must have experience managing and interfacing with diverse staff including in office and remote employees • If applicable, must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS).

🏖️ Benefits

• Competitive compensation • Health and Wellness programs • Income Protection • Paid Leave • Retirement