SaaS Customer Success Manager

August 29

Apply Now

Receive Emails with Similar Jobs

QuartzBio, part of Precision for Medicine

WebsiteLinkedInAll Job Openings

Turning data chaos into insights for hundreds of clinical trials and thousands of datasets.

Genomics • Flow cytometry • Data sciences • Metagenomics • Translational Research

51 - 200

Description

• Drive customer retention and growth • Support product onboarding and user adoption • Serve as the voice of the customer • Manage risk and opportunities/threats • Use data to monitor customer engagement • Coordinate cross-functional teams under common goals/objectives

Requirements

• Bachelor's degree in a related field; MBA or advanced degree preferred. • Minimum of 8 years of relevant experience customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience. • 3 years of experience in customer success with SaaS or PaaS solutions. • Experience working in the life sciences industry, with preferred experience working in the R&D space for clinical drug development with pharma or biotech customers • Experience working in a startup environment or in a scaling division within a larger organization. • Experience managing accounts and customer relationships, with successful track record of retaining and growing accounts • Excellent communication skills, with the ability to present complex ideas clearly and persuasively. • Exceptional critical thinking and problem-solving skills, with the ability to synthesize complex information into actionable insights. • Demonstrated ability to communicate with both technical and non-technical stakeholders.

Benefits

• Discretionary annual bonus • Health insurance • Retirement savings benefits • Life insurance • Disability benefits • Parental leave • Paid time off for sick leave and vacation