Manager, Customer Success

July 10

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Logo of Radicle Health

Radicle Health

Radicle Health acquires mission critical human services software companies

51 - 200

Description

• Radicle Health is looking for a dynamic Manager, Customer Success to join our team. • Your mission is to build trusted partnerships, drive customer satisfaction, and ensure retention and expansion of our services. • If you thrive in a fast-paced, mission-driven environment and are committed to helping human services organizations succeed, we want to hear from you.

Requirements

• At least 5 years of experience in customer success or a related field, with at least 2 years in a leadership role. • Proven ability to build and sustain customer relationships that drive success. • Strong communication skills for setting expectations and conducting business reviews. • Proficiency in using Salesforce for accurate data tracking and decision-making. • Experience in renewals, add-on sales, and upsell strategies. • Proven track record in reducing churn and managing customer risk. • Ability to consistently meet retention and revenue goals.

Benefits

• Location: Fully Remote

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