Senior Director – Strategic Account Management

4 hours ago

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RCX Sports

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Sports • Education • B2C

RCX Sports is the premier youth sport operating partner of professional sports leagues, providing officially licensed uniforms, resources, and dedicated support to league operators. With a focus on empowering youth engagement, RCX Sports manages youth leagues for NFL FLAG football, Jr. NBA/Jr. WNBA basketball, and MLS GO recreational soccer, among others, serving over 2 million young athletes in North America. Their technology-driven solution simplifies league management, helping operators enhance their programs and create impactful sports experiences for children.

51 - 200 employees

Founded 2019

⚽ Sports

📚 Education

👥 B2C

📋 Description

• Lead a team of strategic account managers overseeing the portfolios of influential customers • Set standards for white glove portfolio treatment, including defining team workflows and strategy development • Drive customer success and revenue expansion to foster strong partner relationships • Define and refine the white glove service model for strategic accounts • Design scalable onboarding processes for partner accounts • Develop and maintain executive-level relationships with RCX league partners • Conduct regular business reviews to evaluate performance and identify growth opportunities • Establish performance expectations, KPIs, and professional development plans for team members • Collaborate with internal teams to coordinate resources and ensure seamless delivery for strategic partners • Oversee the lifecycle of all strategic accounts, ensuring successful execution from onboarding to growth planning • Prepare and present reports summarizing strategic account outcomes.

🎯 Requirements

• Bachelor’s degree in Business, Sports Management, Marketing, Communications, or a related field (Master’s degree strongly preferred) • 8+ years of progressive experience in account management, customer success, business development, or partnership management • At least 5 years in a leadership role overseeing client-facing teams • Demonstrated success managing strategic or enterprise-level partnerships in sports, recreation, entertainment, or brand licensing • Ability to design and implement account growth plans that drive measurable participation and revenue increases • Proven ability to collaborate with and manage senior leaders and key stakeholders at partner organizations • Deep understanding of retention strategies, lifecycle management, and proactive account engagement • Experience using data and analytics to identify trends, risks, and opportunities • Ability to collaborate effectively across multiple departments • Proficiency in designing, implementing, and influencing custom workflows and processes using CRM systems that drive target outcomes and operational efficiency. • Passion for youth sports and expanding access to sporting opportunities.

🏖️ Benefits

• Health insurance • 401(k) matching • Up to 33% travel • Full-Time 40 hours/week (Monday-Friday) • Unlimited PTO • Paid Parental Leave • Expense up to $65 per month for health & wellness • Work equipment provided • Expense up to $350 towards personal use laptop, tablet, or computer