Operations Assistant – Customer Success

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RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Schedule and organize calls with clients and stakeholders via email or phone. • Send one-to-many communications to clients, following guidance from the coordination team. • Call clients who need to change their support channel. • Update contact information in the Gainsight system, ensuring accurate and up-to-date data.

🎯 Requirements

• Experience in customer service with a focus on meeting targets and deadlines; • Analytical ability to monitor and interpret operational data; • Knowledge of Google Workspace and Microsoft Office (Excel, PowerPoint, etc.); • Adaptive communication skills to interact with different customer profiles and internal teams; • Proactivity and organizational skills to manage multiple tasks simultaneously.

🏖️ Benefits

• Holistic Well-being: We take care of the people who drive progress. We pursue the holistic well-being of every employee. • Diversity and Belonging: We actively promote inclusion and a sense of belonging.