Head of Global Technical Account Management

August 29

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Description

• Lead a global Technical Account Management (TAM) team to build strong client relationships. • Develop, coach, and grow a high-performing team of managers and individual contributors. • Meet or exceed worldwide renewal, expansion, and customer health goals. • Implement a global framework to establish trusted, strategic advisor relationships with clients. • Ensure TAMs set and manage critical goals and KPIs for their clients. • Work with Technical Customer Experience and GTM leadership to align post-sales strategies. • Partner with Sales and Pre-Sales Engineering for effective new customer onboarding. • Collaborate closely with Engineering, Product, and Design teams. • Advocate for customer needs and issues across departments. • Oversee account escalations and ensure they are resolved efficiently. • Foster a culture of innovation and continuous improvement within the TAM team. • Participate in industry events, conferences, and webinars.

Requirements

• Bachelor's degree required; MBA preferred. • 7-10+ years of experience growing and scaling customer-facing teams in a fast-paced, technical environment. • 5+ years in senior leadership roles with a similar scope and level of responsibility. • Proven success in building and leading globally distributed teams. • Experience scaling functions in fast-moving companies. • Strong empathy for customers, combined with a passion for revenue and growth. • Deep understanding of value drivers in recurring revenue business models. • Broad knowledge of all aspects of the customer journey. • Ability to manage influence through persuasion, negotiation, and consensus-building. • Analytical and process-oriented with an ability to balance tactical and strategic focus. • Demonstrated desire for continuous learning and improvement. • Enthusiastic and creative leader capable of inspiring others. • Excellent communication and presentation skills.

Benefits

• Comprehensive benefit plan including medical, dental, vision, and 401(k). • Additional compensation in the form of equity and/or commission/bonuses.