Director, Account Management

Job not on LinkedIn

4 hours ago

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+1 more states

🏈 Alabama – Remote 🌽 Illinois – Remote 🚗 Michigan – Remote

💵 $100.7k - $155.1k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

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Recruiting.com

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Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

📋 Description

• Leads and develops a team of account managers to deliver exceptional operational support to large IDN Health Systems customers. • Drives the proactive identification and resolution of operational challenges to ensure customer satisfaction and retention. • Monitors and analyzes reports and data which are used consistently throughout Cencora for measuring operational performance and customer satisfaction, and develops and implements/shifts strategies and removes barriers to ensure continued success of that profitability. • Collaborates with internal teams to support contract renewals and ensure alignment with customer needs. • Successfully develops relationships and works collaboratively with internal Cencora subject matter experts, as needed, to enhance operational support and optimize customer outcomes. • Provides insights and recommendations based on operational metrics to drive continuous improvement and enhance the customer experience. • Must be willing to travel as needed to business events such as customer meetings, industry & trade conferences, and national meetings. • Performs related duties as assigned.

🎯 Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of work experience. • Normally requires a minimum of eight (8) years directly related and progressively responsible experience. • Demonstrated record of operational excellence and customer relationship management success. • Thorough knowledge of pharmaceutical distribution for both retail and alternate care accounts and healthcare trends. • Strong working knowledge of account management, operational planning, and customer retention strategies. • Strong leadership skills; ability to lead teams focused on value-driven operational support. • Ability to work independently with minimal supervision. • Very strong organizational and time management skills. • Strong attention to detail. • Ability to direct activities of others, including coaching, training, guiding, developing, and managing. • Ability to interpret industry trends and competitive information and develop strategies and tactics to respond to changes in the marketplace. • Excellent problem-solving skills; ability to resolve issues effectively and efficiently. • Strong communication skills both written and verbal. • Ability to facilitate meetings and drive discussions for cross-functional teams. • Capable of delivering effective presentations, preparing reports, and disseminating information. • Effective interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others. • Working knowledge of computers necessary to operate effectively with company systems and programs.

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities