Openshift Technical Account Manager

6 hours ago

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+3 more states

🏈 Alabama – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $94.5k - $151.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

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Red Hat

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Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

📋 Description

• Support enterprise customers that are implementing or using Red Hat Openshift solutions • Manage and grow customer relationships through attentive, relationship-based support • Visit customer sites as needed and ensure exceptional service experience • Gain a comprehensive understanding of customer technical infrastructures, environments, hardware, and product usage • Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams • Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation • Perform technical reviews to identify and prevent issues and then use those discoveries to proactively improve the customer experience • Collaborate with our support team on customer support requests, including joining calls, interacting via email, and performing technical troubleshooting • Oversee and report on customer cases, maintaining clear and concise documentation • Collaborate with engineering, R&D, product management, and technical support teams • Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments • Acquire and maintain Red Hat certifications on technologies relevant to your customers • Create and maintain technical documentation for issue resolution and knowledge sharing

🎯 Requirements

• Experience in a technical support, software development or engineering, or quality assurance organization • Extensive technical knowledge of Red Hat Openshift or similar container technologies • Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support • Outstanding verbal and written communication skills • Ability to convey complex information to customers clearly and concisely • Ability to manage multiple issues and projects • Bachelor's degree in a technology-related discipline is preferred • Residence within the U.S. Central or Eastern Time Zone • Software engineering background; experience with RPM-based Linux technologies • Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative • Experience working in DevOps environments preferred • Experience with container technologies such as Docker, Podman, and Kubernetes preferred • Experience deploying applications in cloud environments and developing containerized applications a plus • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!