Community Guide - Remote

August 30

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Reema Health

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Transforming how people navigate the gaps between health care and social care.

11 - 50

💰 $8M Seed Round on 2022-03

Description

• Conduct community outreach with members and enroll them in Reema’s program. • Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes. • Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals. • Handle a caseload of 100 - 125 members and provide coverage for other Community Guides during periods of absence or increased workload. • Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes. • Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations. • Utilize phone, text and email appropriately to match your communication approach with each members’ preference. • Effectively identify and connect members to community and health resources to support member needs. Establish relationships with resources to support Reema’s members as needed. • Prepare members for graduation by keeping self-sufficiency and independence top of mind. • Complete accurate and thorough documentation and record keeping in a timely manner.

Requirements

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree • Two or more years of direct experience with population or community to be served and knowledge of community • Knowledge of crisis planning, case management, boundaries and personal safety in community work • Proficiencies in critical thinking, time management, strategizing, and multitasking • Strong motivation towards achieving goals, metrics and targets • Strong propensity towards building and maintaining relationships • Ability to initiate conversation and create connection quickly • Ability to develop, adapt, and execute outreach plans • Basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred • Technology proficient

Benefits

• Competitive Salary and Equity Package • Medical, Dental, and Vision Insurance • HSA and FSA Options • 401(k) Retirement Savings with Company Match • Employee Assistance Program • Flexible Schedules and Remote Work • Technology Stipend • Mileage Reimbursement • Accrued Paid Time Off • Paid Family and Medical Leave