Customer Service and Billing Specialist

2 days ago

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Description

Location: β€’ Remote (Must be available to work 9am - 5pm EST) β€’ We are a dynamic organization committed to excellence in customer service and operational efficiency. We’re looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers. β€’ The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service. β€’ Key Responsibilities: β€’ Customer Service: β€’ Respond promptly and professionally to customer inquiries regarding billing issues. β€’ Provide clear communication and effective solutions to resolve billing discrepancies. β€’ Billing Management: β€’ Process billing transactions accurately and efficiently. β€’ Reconcile accounts and ensure timely billing cycles. β€’ Data Management & Reporting: β€’ Utilize Salesforce to manage customer accounts and update billing information. β€’ Prepare and maintain detailed billing reports and spreadsheets using Excel. β€’ Track and analyze billing data to identify trends and potential improvements. β€’ Collaboration & Process Improvement: β€’ Work closely with cross-functional teams to streamline billing processes. β€’ Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.

Requirements

Qualifications: β€’ Proven experience in customer service and billing roles. β€’ Proficiency in Salesforce and Microsoft Excel. β€’ Excellent verbal and written communication skills. β€’ Strong attention to detail with the ability to manage multiple tasks simultaneously. β€’ Ability to work independently and as part of a collaborative team. β€’ Must be available to work the scheduled hours: 9am - 5pm EST.

Benefits

What We Offer: β€’ Permanent work from home set up β€’ A supportive, growth-oriented work environment. β€’ Opportunities for professional development and career advancement.

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