Product Operations Engineer

June 3

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Description

• Reporting to the Director of Software Development, the Product Operations Engineer is an essential member of our development team, responsible for ensuring the day-to-day operation of our product. This person will work closely with Product Design and Product Management, Customer Experience, Operations, and on-call response teams to create and meet key performance indicators (KPIs) and service-level objectives (SLOs) for our product.

Requirements

• 2+ years professional experience in a development role; ability to debug in order to triage and troubleshoot independently. • Excellent understanding of the member-facing product in order to translate product requirements into monitoring and alerting. • SQL proficiency in order to identify anomalies compared to specifications in production data. • Competency in one or more server- or client-side programming languages (e.g., Python, JavaScript) in order to do a first pass at potential issues in code. • Forward-looking mindset in order to anticipate potential future problems rather than simply react to existing ones. • Strong written and verbal communication in order to generate clear documentation and craft persuasive arguments in the face of competing priorities. • “Productive laziness” in order to automate oneself out of a job and move on to another. • Nice to haves: • Full-stack development experience in Python, TypeScript, or React. • Experience in home energy or IoT industries.

Benefits

• A competitive salary based on experience. The base salary for this role is: $128-$195K. • Fully remote work environment with home office set-up allowance. • Real and lived work-life balance - Company perks include unlimited vacation (which our C-level team actively encourages everyone to take!), parental leave, and a corporate values of working sustainably and putting families first. • Competitive benefits package that includes a full suite of wellness benefits and stock options. • 401(k) matching. • Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day.