Associate Representative, Customer Service

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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ResMed

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

Healthcare Insurance • SaaS

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

📋 Description

• Deliver exceptional customer service while providing support for sales and marketing initiatives • Handle customer inquiries related to products, services, warranties, order processing, and data entry • Resolve general concerns and complaints • Identify potential sales opportunities during customer interactions • Provide first-level technical and clinical support • Escalate issues to the appropriate teams • Maintain daily communication with customers across multiple channels • Handle customer orders for medical supplies and equipment • Create and/or maintain client account records • Support members of cross functional teams and developing and maintaining positive customer relations

🎯 Requirements

• High School Diploma or GED • 1+ year of Customer Service experience • Healthcare industry experience preferred, with familiarity of HIPAA regulations and handling sensitive patient information. • Strong communication skills (verbal and written) • Proficiency in Microsoft Office (Excel, Outlook, Word) • Ability to multi-task and adapt in a fast-paced environment

🏖️ Benefits

• no specified benefits