Customer Service Specialist

Yesterday

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Logo of Retraced

Retraced

supply chain • fashion • sustainability • transparency • CSR management

51 - 200 employees

Founded 2019

🤝 B2B

👗 Fashion

Description

• Communicating directly with the world’s most sustainability focused fashion and textile businesses, • You will have a talent for identifying problems, breaking them down and finding solutions. • By understanding our supply chain transparency platform and our values, you will bring success for your clients, yourself and the company in its mission to scale globally. • You’ll join a globally distributed CSM team and work closely with one of our European Customer Success Managers, your focus will be on supporting fashion and textile partners in the region. • Act as the first line of support for operational issues, coordinating with internal teams for escalation and resolution.

Requirements

• You have existing experience in a customer-facing B2B position • You are a communicator by nature, you like dealing with people and solving problems • You are tech-savvy and have excellent project management skills • You understand the importance of an SLA-driven approach and how that impacts the business as a whole • Experience working in B2B Fashion, Textiles, or Supply chain is highly desirable • Experience in SaaS is an advantage • You speak fluent German and a good standard of English • You are already based in or eligible to work in one of the mentioned locations

Benefits

• Working with a modern, international team on a mission to make the fashion industry more sustainable • A position with real opportunity to learn the ropes and grow your career in CSM within SaaS • Great package, generous holiday allowance (unlimited in some locations) • A company where values are actively lived • Being part of a young, dynamic company that implements employee ideas • Joining a thriving business on the cusp of its next growth phase • High level of personal responsibility and independence • Flexible, hybrid, and remote work options

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