Technical Program Manager

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🕒 4 days ago

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Revelation Pharma

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💊 Pharmaceuticals

⚕️ Healthcare Insurance

🤝 B2B

Pharmaceuticals • Healthcare Insurance • B2B

Revelation Pharma is a national network of 503A and 503B compounding pharmacies dedicated to providing innovative and quality pharmacy preparations and services. They aim to lead the way in the compounding pharmacy industry, focusing on patient-centric care and exploring opportunities for growth and collaboration among pharmacies. Their mission includes a commitment to enhancing the pharmacy business and ensuring a seamless transition for those looking to sell or partner with reputable compounding pharmacies.

📋 Description

• Own end-to-end delivery coordination for all active technology vendor integrations, including EMR, payment processing, and identity verification • Manage vendor timelines, API dependency sequencing, and UAT coordination • Serve as the primary point of contact between external vendors and the engineering team • Track go-live readiness and surface blockers before they reach engineering • Design the patient support function from scratch, including ticket taxonomy, escalation paths, SLA definitions, and tooling selection • Manage the relationship and SLA compliance of our BPO partner for Tier 1 patient support • Drive execution of the enterprise technology governance workplan across cybersecurity, data governance, AI governance, cloud computing, and support operations domains • Maintain the governance artifact library and ensure deliverable quality across all five domains • Maintain the integrated program timeline connecting engineering sprints, vendor milestones, FTE onboarding, and executive reporting

🎯 Requirements

• 5 or more years of technical program management experience, with direct ownership of third-party technology integrations • Demonstrated experience building a support operations function, including BPO relationship management • Comfortable reading API documentation and technical specifications without requiring engineering support to interpret them • Experience in a regulated industry, with working knowledge of HIPAA compliance requirements • Background in startup or build-from-scratch environments where the processes do not yet exist • Strong written communication, with a demonstrated ability to produce executive-level reporting and governance documentation

🏖️ Benefits

• Full benefits package including medical, dental, and vision • Direct access to executive leadership in a high-ownership, low-bureaucracy environment • The opportunity to build the operational foundation of a healthcare platform from day one • Fully remote position with defined overlap hours for team collaboration