Associate Customer Success Manager

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7 hours ago

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Sphera

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SaaS • Enterprise • Compliance

Sphera is a leading provider of enterprise sustainability management software, data, and consulting services. It offers solutions that enable organizations in sectors like Chemicals, Oil & Gas, Industrials, and Financial Services to manage their sustainability goals effectively. Sphera's offerings include the SpheraCloud platform, which focuses on Environment, Health, Safety & Sustainability (EHS&S) management, operational compliance, and risk management. The company's software and consulting services are designed to help organizations improve their safety, mitigate risks, reduce costs, and build resilience. By providing an integrated 360-degree view of sustainability and performance management, Sphera assists companies in meeting regulatory reporting requirements and achieving their sustainability objectives.

1001 - 5000 employees

Founded 1989

☁️ SaaS

🏢 Enterprise

📋 Compliance

📋 Description

• Assist in developing onboarding plans, timelines, and success criteria. • Educate customers on product features, updates, and use cases to drive adoption. • Build strong, trusted relationships with customers through regular check-ins and proactive communication. • Act as a point of contact for low- to mid-tier accounts, helping them navigate the platform and resolve questions. • Monitor customer health scores and identify opportunities to improve satisfaction and engagement. • Collaborate with Support, Product, and Engineering teams to ensure timely resolution of customer issues. • Escalate product bugs or feature requests and follow up to communicate outcomes to customers. • Track customer activity and adoption metrics using CRM/CSP tools (e.g., Salesforce, Gainsight, HubSpot). • Assist with customer business reviews and preparation of performance reports. • Identify patterns in customer behavior and surface insights to improve processes. • Contribute to renewal activities by ensuring customers achieve their desired outcomes. • Identify expansion opportunities and collaborate with Sales on cross-sell or upsell motions.

🎯 Requirements

• 2–5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role—preferably in SaaS. • Strong communication and interpersonal skills; ability to build rapport with diverse customers. • Passion for technology and willingness to learn SaaS products deeply. • Problem-solving mindset with the ability to manage multiple tasks and priorities. • Experience with CRM or CSP tools (e.g., Salesforce). • Bachelor’s degree or equivalent experience.

🏖️ Benefits

• Health insurance • Professional development opportunities