Operations Systems Support Specialist

🔥 6 minutes ago

🌵 Arizona, Colorado, +7 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote

💵 $57.9k - $76.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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Roers Companies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Roers Companies is a multifamily real estate investment firm powered by in-house development, construction, and property management. We partner with individual investors to build institutional-quality rental housing in areas where demand outpaces supply. Our vertically integrated business model helps us seamlessly develop on-time and on-budget projects from origination through lease-up and operations. Roers Companies' projects and properties include market-rate, workforce, active 55+, and affordable housing. We’re active in 14 states across the U.S. and have developed nearly $3 billion in real estate since our founding in 2012.

📋 Description

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications. • Troubleshoot day-to-day system issues and respond to user questions in a timely manner. • Support system configuration updates as needed. • Assist with data imports and exports between Yardi Voyager and integrated systems. • Support report requests and troubleshoot reporting issues. • Escalate complex issues when needed and follow through to resolution. • Track support requests and communicate updates with internal teams. • Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution. • Submit, monitor, and follow up on vendor support requests. • Maintain strong vendor relationships to support timely responses and issue resolution. • Assist with system upgrades, updates, and release testing. • Help ensure integrations between systems are functioning as expected. • Report recurring issues and assist with identifying long-term solutions. • Assist in developing and maintain standard operating procedures (SOPs) related to operational systems. • Create and update user guides and support materials. • Assist with onboarding and training new system users. • Review and update documentation to ensure ongoing accuracy. • Build knowledge of how operational teams use systems in day-to-day workflows. • Identify opportunities to improve user experience and system processes. • Share feedback from users and recurring support trends with internal teams. • Stay informed on system updates and enhancements for supported platforms. • Assist with testing and user acceptance activities for system changes and updates. • Support operational teams in adopting system changes and updates. • Support business initiatives by continuously looking for AI products and implementing throughout the company.

🎯 Requirements

• Associate or Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field; equivalent work experience may be considered. • 2+ years of experience supporting ERP, property management, or other business-critical software systems. • Experience supporting Yardi Voyager or comparable property management software preferred. • Experience in property management, multifamily housing, or affordable housing environments preferred. • Ability to train and support users with varying levels of technical experience. • Technical Competencies • Experience with Yardi Voyager (preferred) or comparable ERP/property management systems. • Knowledge of RentCafe, CRM Systems, or related property management technology platforms preferred. • System troubleshooting and support ticket management. • Basic understanding of system integrations and data flow between platforms. • Report support and troubleshooting. • Experience supporting software upgrades, testing, and system updates. • Ability to create and maintain system documentation and user guides. • Proficiency with Microsoft Office, including Excel.

🏖️ Benefits

• Health Plans - Medical, dental, vision, FSA, and HSA • Family Leave - Paid birth & bonding leave • Employer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability • Additional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance • 401(K) - 3% company contribution, 100% vested after 2 years of employment • Competitive PTO - 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement • Health and Wellness - fitness membership reimbursement program • Free stays in Roers’ properties guest suites • Rent Discount - 20% discount for employees living in Roers Companies properties • Employee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employment • Charitable Match Program – Roers matches employee donations to charitable organizations • Professional Development Opportunities • Employee Assistance Programs