Manager I, Content Program Management (Trust, Safety and Operations)

October 16, 2023

Apply Now

Connecting dog and cat parents with loving pet sitters and dog walkers in their neighborhoods.

Dog sitters • Dog boarding • Dogs • Dog walking • e-commerce

201 - 500


• Lead, coach, and develop a team of Content Writer/Editors • Manage content within the knowledge base • Identify and solve for gaps and emerging needs in knowledge management program • Drive successful go to market program, project, and process management for content and knowledge management across Operations • Elevate teams’ knowledge and expertise in the use of project management methodologies and tools • Assess the success and impact of the knowledge base and content programs, then make changes for continuous improvement • Builds a roadmap, prioritizes and coordinates various cross-functional teams • Troubleshoots major roadblocks and delays autonomously


• 4+ years of experience as a proven people and content manager • 4+ years experience and successful application of the principles, standards, and tools associated with business analysis, program and project management • Current knowledge of effective content and knowledge management methodologies, techniques, and practices • Experience managing and using various knowledge base tools and help center systems • Strong financial acumen and data analysis skills • Ability to build and foster strong stakeholder relationships • BA/BS degree or equivalent experience Bonus skills: • Experience working at a tech company or in a startup environment • Experience working in a marketplace or B2C organization • Experience working with customer support teams


• Competitive compensation • 401k • Company equity • Flexible PTO • Competitive benefits package, including medical, dental, and vision insurance • Commuter benefits • Bring your dog to work (and unlimited puppy time) • Doggy benefits, including $1000 toward adopting your first dog • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) • Free catered lunches semi-monthly • Regular team activities performed in-person and virtually

Apply Now

Similar Jobs

Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or