Manager I, Content Program Management (Trust, Safety and Operations)

October 16, 2023

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Rover.com

Connecting dog and cat parents with loving pet sitters and dog walkers in their neighborhoods.

Dog sitters • Dog boarding • Dogs • Dog walking • e-commerce

201 - 500

Description

• Lead, coach, and develop a team of Content Writer/Editors • Manage content within the knowledge base • Identify and solve for gaps and emerging needs in knowledge management program • Drive successful go to market program, project, and process management for content and knowledge management across Operations • Elevate teams’ knowledge and expertise in the use of project management methodologies and tools • Assess the success and impact of the knowledge base and content programs, then make changes for continuous improvement • Builds a roadmap, prioritizes and coordinates various cross-functional teams • Troubleshoots major roadblocks and delays autonomously

Requirements

• 4+ years of experience as a proven people and content manager • 4+ years experience and successful application of the principles, standards, and tools associated with business analysis, program and project management • Current knowledge of effective content and knowledge management methodologies, techniques, and practices • Experience managing and using various knowledge base tools and help center systems • Strong financial acumen and data analysis skills • Ability to build and foster strong stakeholder relationships • BA/BS degree or equivalent experience Bonus skills: • Experience working at a tech company or in a startup environment • Experience working in a marketplace or B2C organization • Experience working with customer support teams

Benefits

• Competitive compensation • 401k • Company equity • Flexible PTO • Competitive benefits package, including medical, dental, and vision insurance • Commuter benefits • Bring your dog to work (and unlimited puppy time) • Doggy benefits, including $1000 toward adopting your first dog • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) • Free catered lunches semi-monthly • Regular team activities performed in-person and virtually

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