Associate Director – Service Management Operations

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🔥 3 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $157.2k - $298.8k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🚀 Aerospace

Aerospace • Defense • Sustainability

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Ensures day‑to‑day organizational operations run smoothly through effective coordination and execution of organizational cadences, budgeting, compliance, third party engagements, and process execution • Identifies opportunities to improve operational rigor, reduce risk, and efficiently and effectively navigate internal business processes • Acts as the central coordination point (SPOC) for the organization’s budget‑related activities, including strategic financial planning (SFP), annual budgeting cycles, quarterly forecasts, expense allocation, and ongoing financial stewardship • Partners with portfolio managers, product owners, and finance teams to ensure budget accuracy, timely submissions, and alignment with organizational priorities • Monitors spending, validates allocations, and ensures transparency in financial reporting • Serves as the SPOC to coordinate and execute compliance, risk, and governance events, including internal audits, external audits, business continuity planning (BCP) exercises, and regulatory reviews • Ensures documented processes, risk controls, and remediation actions are tracked and completed on schedule • Maintains a structured vendor governance approach, tracking key deliverables, contract milestones, and performance metrics • Collects, organizes, and reports key performance indicators (KPIs) to provide visibility into operational performance, risk posture, financial status, vendor health, and committed priorities

🎯 Requirements

• Bachelor’s degree in a STEM-related field with 12 years of work experience • 10+ years of experience in digital operations, business management, service management, compliance and governance, or a related discipline • Experience coordinating financial cycles, compliance activities, vendor relationships, or performance reporting • Excellent organizational, communication, and stakeholder‑management skills • Ability to collaborate across finance, procurement, legal, risk/compliance, and business teams • Strong analytical skills and ability to structure data into clear insights.

🏖️ Benefits

• medical • dental • vision • life insurance • short-term disability • long-term disability • 401(k) match • flexible spending accounts • flexible work schedules • employee assistance program • Employee Scholar Program • parental leave • paid time off • holidays