Creative Technology Support Specialist

October 19

🇺🇸 United States – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Success & Support

🗽 H1B Visa Sponsor


Next-generation content creation with artificial intelligence

machine learning • artificial intelligence • tools • creative • Computer Software

11 - 50

🔥 Funding within the last year

💰 $50M Series C on 2022-12


• Provide technical support for new and experienced Runway users via email and chat • Handle inquiries and feedback from Runway community members • Investigate and escalate product or payment problems • Collaborate with product team to translate customer feedback into product updates • Write clear and concise bug reports • Continually improve support processes


• Strong written communication skills • Experience with high-touch customer support • Strong empathy and positive approach • Ability to work autonomously • Prior experience with Zendesk (nice to have)


• Competitive salary • Equal opportunity for all employees • Space for employees to bring their full selves to work • Recognition as a best place to work

Apply Now
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